RESIDENT RESOURCES
Where
can I find the rules and regulations for my
community?
The Resident
Guide
outlines the community guidelines for Tierra Vista
Communities.
How do
I contact Tierra Vista?
The Community Management Office can be
reached at 719-597-7200. It is located at 650 McChord Street,
Peterson AFB, CO 80916.
Are
pets allowed?
Yes, we gladly welcome four-legged
family members at Tierra Vista Communities Please see the Pet
Policy
for more information about our pet policy and information about
restricted breeds. A one-time, non-refundable fee of $200 must be
paid at the time a resident notifies Tierra Vista of a pet addition
(breed restrictions do apply).
How do
I submit requests to alter my home?
Tierra Vista Communities does allow
limited modifications within the homes.
For more information on the approved colors for paint modifications, review our paint request form.
For more information on the approved colors for paint modifications, review our paint request form.
When
can I expect the trash and recycling to be picked
up?
When
are front yards landscaped?
The front yards are landscaped on a
rotating schedule. The schedule occasionally changes to
due the weather.
How do
I report a maintenance issue?
If you’re experiencing a maintenance
issue in your home, please call the maintenance line at
719-597-7204 as soon as possible. If you have a Permission to Enter
form on file, you can enter an online
maintenance request
here.
Are
there any special safety features or tips about my home or
community I should know about?
We have put together a short video
highlighting fire, child, water and neighborhood safety.
Click Here to watch the video
Click Here to watch the video
What
is the process to escalate a concern related to my home or
community?
Tierra Vista Communities takes resident
concerns very seriously and desires to address and resolve any
issues in a timely manner to the satisfaction of all parties
involved.
Click here
to view a copy of our dispute resolution process as well as key
points to contact available to assist you with your concerns.
Is
renter’s insurance mandatory?
Although it's not required, we highly
encourage residents to have personal renter's insurance. For
a list of renter’s insurance providers, click
here.
Where
can I learn more about the Air Force Mandated Utilities Allowance
Program?
To reduce energy consumption
nationwide, the DOD (Department of Defense) established a utility
conservation policy (Public Law 104-106, 110 St, 186 Section 2801)
that holds service members and their families responsible for their
utilities usage. Privatized military communities across all
branches of service are also required to follow the DOD policy.
The Air Force Mandated Utilities Allowance Program more accurately captures utility costs and usage, while still offering a financial incentive to Service Members and families who conserve electricity.
This video explains the program.
Click Here to watch the video
For more in-depth information, click here to review the Air Force Mandated Utilities Allowance Program's Most Frequently Asked Questions and Answers. This document outlines the program, specific changes as well as the most frequently asked questions.
The intent of the Uility Allowance Program is to constantly heighten awareness and promote energy conservation. Through it Tierra Vista residents can become good stewards of our environment. If you have any questions, please call the Community Center Office at 719-597-7200.
The Air Force Mandated Utilities Allowance Program more accurately captures utility costs and usage, while still offering a financial incentive to Service Members and families who conserve electricity.
This video explains the program.
Click Here to watch the video
For more in-depth information, click here to review the Air Force Mandated Utilities Allowance Program's Most Frequently Asked Questions and Answers. This document outlines the program, specific changes as well as the most frequently asked questions.
The intent of the Uility Allowance Program is to constantly heighten awareness and promote energy conservation. Through it Tierra Vista residents can become good stewards of our environment. If you have any questions, please call the Community Center Office at 719-597-7200.
Am I
allowed to run a business from my home?
Information concerning running a
business from your home can be found in the
Resident
Guide. For further information or to apply
please contact the Community Center Office at 719-597-7200.
Are
guests allowed to stay with me?
Guests are welcome to stay with a
resident for less than 30-days without written notification. If a
guest will be staying for longer than 30-days please contact the
Community Center Office at 719-597-7200 to get the required
approval.
Where
can I get information on Base mandated Car Wash and Pet Owner
Responsibilities?
Where
can I learn more about how the wait list works?
What
are some free, fun activities in Colorado Springs and the
surrounding area?
Where
can I find out more about the utility billing
program?
Tell us how we're doing
- Insite Resident Feedback
Our team is committed to providing you with great customer service and community programs. The feedback you provide through Insite™ surveys helps us make improvements that are important to you. Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.
Please follow the appropriate links referencing the type of service you’ve most recently experienced.
Leasing Experience
You’re looking for a home, we would love to hear how we can help.
Move-In Experience
Getting settled in after you've just moved can be stressful. Tell us about your experience.
Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.
Resident Experience Survey
Hate to see you leave us, but would love to hear about your experience.
General Feedback
Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite™ when one of our team members meets or exceeds your expectations and let us know when we don’t. Your Insite™ allows us to improve services and to recognize our staff for providing great service.
Click here for the Fire Safety Kid's Activity Book
Our team is committed to providing you with great customer service and community programs. The feedback you provide through Insite™ surveys helps us make improvements that are important to you. Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.
Please follow the appropriate links referencing the type of service you’ve most recently experienced.
Leasing Experience
You’re looking for a home, we would love to hear how we can help.
Move-In Experience
Getting settled in after you've just moved can be stressful. Tell us about your experience.
Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.
Resident Experience Survey
Hate to see you leave us, but would love to hear about your experience.
General Feedback
Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite™ when one of our team members meets or exceeds your expectations and let us know when we don’t. Your Insite™ allows us to improve services and to recognize our staff for providing great service.
Click here for the Fire Safety Kid's Activity Book
DRAFT Resident Bill of Rights
Click
here to view a copy of the DRAFT Resident Bill of
Rights.