Contact
Peterson AFB Tierra Vista Communities
650 McChord St.
Colorado Springs,
CO
80916
p:
(888) 718-7234
f:
(719) 380-8956
Resident Resources
How can we help?
Community Guidelines & Resources
Where can I find the rules and regulations for my community?
The Resident Guide outlines the community guidelines for Tierra Vista Communities.
How do I contact Tierra Vista?
The Community Management Office can be reached at 719-597-7200. It is located at 650 McChord Street, Peterson AFB, CO 80916.
Are pets allowed?
Yes, we gladly welcome four-legged family members at Tierra Vista Communities Please see the Pet Policy for more information about our pet policy and information about restricted breeds.
Are there any special safety features or tips about my home or community I should know about?
We have put together a short video highlighting
fire, child, water and neighborhood safety.
Click Here to watch the
video
What is the process to escalate a concern related to my home or community?
Tierra Vista Communities takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our dispute resolution process as well as key points to contact available to assist you with your concerns.
Am I allowed to run a business from my home?
Information concerning running a business from your home can be found in the Resident Guide. For further information or to apply please contact the Community Center Office at 719-597-7200.
Are guests allowed to stay with me?
Guests are welcome to stay with a resident for less than 30-days without written notification. If a guest will be staying for longer than 30-days please contact the Community Center Office at 719-597-7200 to get the required approval.
Where can I get information on Base mandated Car Wash and Pet Owner Responsibilities?
What are some free, fun activities in Colorado Springs and the surrounding area?
Free Fun
Activities in Colorado Springs and the Surrounding
Area
Maintenance
How do I report a maintenance issue?
If you’re experiencing a maintenance issue in your home, please call the maintenance line at 719-597-7204 as soon as possible. If you have a Permission to Enter form on file, you can enter an online maintenance request here.
Are any items available for pick-up by residents?
Items are not currently available for pick-up; however, we are pleased to offer residents a convenient Self-Help Delivery Service for replacement items for your home. Items available for delivery include air filters, light bulbs, batteries, blind slats (10 per year), and ice melt. Please contact your community office at (719) 597-7200 or maintenance at (719) 597-7204 to schedule a delivery.
Home Alterations
How do I submit a requests to alter my home?
Tierra Vista Communities does allow limited
modifications within the homes.
For more information on the approved colors for paint
modifications, review our paint request
form.
Refuse, Recycle & Landscaping
When can I expect the trash and recycling to be picked up?
Click below to view the trash and recycle schedule for 2020. On trash day, please ensure that cans are rolled out for pick up no later than 7 a.m. and returned no later than 7 p.m. to their storage location.
When are front yards landscapped?
The front yards are landscaped on a rotating schedule. The schedule occasionally changes to due the weather.
Utilities
Where can I learn more about the Airforce Mandated Utilities Allowance Program?
To reduce energy consumption nationwide, the DOD
(Department of Defense) established a utility conservation policy
(Public Law 104-106, 110 St, 186 Section 2801) that holds service
members and their families responsible for their utilities usage.
Privatized military communities across all branches of service are
also required to follow the DOD policy.
The Air Force Mandated Utilities Allowance Program more accurately
captures utility costs and usage, while still offering a financial
incentive to Service Members and families who conserve
electricity.
This video explains the program.
Click Here to watch the video
For more in-depth information, click here
to review the Air Force Mandated Utilities Allowance Program's Most
Frequently Asked Questions and Answers.
This document outlines the program, specific changes as well as the
most frequently asked questions.
The intent of the Uility Allowance Program is to constantly
heighten awareness and promote energy conservation. Through it
Tierra Vista residents can become good stewards of our environment.
If you have any questions, please call the Community Center Office
at 719-597-7200.
Where can I find out more about the utility billing program?
Departing Residents
I'm moving. What now?
Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.
Common Questions
Is renter’s insurance mandatory?
Although it's not required, we highly encourage residents to have personal renter's insurance. For a list of renter’s insurance providers, click here.
Where can I learn more about how the wait list works?
Provide Feedback
Tell us how we’re doing - Insite Resident Feedback?
Our team is committed to providing you with great
customer service and community programs. The feedback you
provide through Insite™ surveys helps us make improvements that are
important to you. Please take a few moments to provide us
with feedback about services received from our leasing, maintenance
and community teams. We also encourage you to share your
ideas and suggestions to improve services and enhance community
activities and programs.
Please follow the appropriate links referencing the type of service
you’ve most recently experienced.
Leasing
Experience
You’re looking for a home, we would love to hear how we can
help.
Move-In
Experience
Getting settled in after you've just moved can be stressful. Tell
us about your experience.
Service Request Experience
Since everything will eventually need a little maintenance or a
fix, we want to make sure that everything meets your
satisfaction.
Resident Experience
Survey
Hate to see you leave us, but would love to hear about your
experience.
General
Feedback
Our promise to you is that the service you receive each day is
consistent and meets your expectations every time. Give us your
Insite™ when one of our team members meets or exceeds your
expectations and let us know when we don’t. Your Insite™ allows us
to improve services and to recognize our staff for providing great
service.
Click here for the
Fire Safety Kid's Activity
Book
Resident Bill of Rights
Resident Bill of Rights
Click here to view a copy of the Resident Bill of Rights
